Frequently Asked Questions
Everything you need to know about your Jenni Kayne experience.
What is your return policy?
We accept returns of unworn, unwashed, and undamaged items within 30 days of the delivery date for a full refund, excluding a small return shipping fee.
How long does shipping take?
Standard shipping typically takes 5-7 business days within the continental United States. Expedited shipping options are available at checkout for faster delivery.
How do I care for my Jenni Kayne knitwear?
To maintain the quality of our cashmere and wool pieces, we recommend professional dry cleaning or careful hand washing with cold water and laying flat to dry.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location.
Can I change or cancel my order after it's placed?
Once an order is placed, it is processed quickly to ensure fast delivery. Please contact our customer service team immediately, and we will do our best to accommodate changes if the order hasn't shipped.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and offer interest-free installments through Affirm for eligible purchases.